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    Loan and lease servicing innovation

    ServicingTech

    2022

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    Agenda

    September 8

    6:00-9pm / Welcome to ServicingTech - Guests Welcome

    CENTRAL PROVISIONS, 414 FORE STREET
     

    Join us at Central Provisions, one of America's hottest restaurants, for cocktails and hearty appetizers to kick off ServicingTech 2022. Central Provisions is located in a split-level space of a historic, Federal-style brick building, a short walk from the hotel. Enter via Wharf Street, a charming, cobblestone alley, steps down from Fore Street. Guests are welcome.

     

    September 9

    7:30 - 9:00am / Breakfast*

    *Hot breakfast options available from 7:30-9am
     
    AC HOTEL PORTLAND, WATERFRONT
    HARBOR COMMUNITY ROOM
     

    9:00am  / ServicingTech 2022

    AC HOTEL PORTLAND, WATERFRONT
    HARBOR COMMUNITY ROOM
     

    Digital transformation & self-service

    Blind spots and challenges to digital transformation and self-service adoption.
     

    AFSA and ACI Pulse surveys

    Staffing challenges inhibiting growth, technology priorities and customer expectations: Are we meeting customers where they are?
     

    Customer service gaps, UDAAP & CFPB

    How long wait times, high friction processes, and broken digital journeys may have unintended consequences.
     

    Common servicing challenges across consumer/auto finance companies

    Solving loan/lease servicing challenges against the backdrop of competing tech priorities, limited funding, build versus buy, regulatory drivers, and dependence on core systems to drive innovation.
     

    12:00 - 1pm  / Lunch 

    AC HOTEL PORTLAND, AC KITCHEN
     

    Payments innovation to increase dollars collected

    Meeting customers where they are during the lifecycle of the loan.
     

    ServicingTech landscape

    Core bolt-ons versus core conversion, login/payment portals versus servicing automation, and omni channel and channel-less customer communications.
     

    Servicing as a revenue channel

    Probability of converting existing customers to new products is 60-70% versus 5-20% for existing customers. How personalized offers in the servicing experience can drive new revenue.
     

    4:30pm  / Maine Lobster Bake - Guests Welcome

    ISLAND LOBSTER COMPANY, 20 ISLAND AVENUE, PEAKS ISLAND
    VIA CASCO BAY LINES FERRY TERMINAL
     

    Together, we'll take the 4:30pm Casco Bay Ferry from Portland, across Casco Bay, to Peaks Island to enjoy a traditional Maine Lobster Bake. We'll distribute Ferry tickets in advance. Dress casually, and bring a light jacket for the return ferry ride.

     
     
     
     
     

    For any questions while you're in Portland, text or call 207-590-6100.

  • Getting to Portland, Maine

    Fly in to PWM or BOS

    Portland International Airport or Boston Logan International

     

    Many carriers fly direct to Portland which is 15 minutes from the hotel. You may opt to fly into Boston Logan which is 1 hour and 45 minutes from Portland. There are plenty of sights to see on the drive. Plan to arrive in time for the Welcome Dinner at 7pm on Sept. 8.

     

     

    Lodging

    AC Hotel Portland Waterfront

    158 Fore St, Portland, ME 04101 (207) 747-1640

     

    This waterfront hotel in Portland, ME resides on Fore Street, on the site of The Grand Trunk Station – the only Portland hotel with unobstructed views of Casco Bay. Convenient and central, this waterfront hotel is two blocks from the Old Port District (shopping, restaurants, and outdoor activities) and a short walk to Casco Bay Ferry Lines, The Victorian Mansion, East End Beach, and 70 miles of Portland Trails.

     

     

    Ground Transportation

    Rent a car to see the sights

     

    If you fly into PWM, the hotel provides a shuttle service or you can take a taxi, Uber or Lyft. If you fly into BOS, we recommend that you rent a car at the airport. In any case, if you plan to see the sights in the Portland area like our iconic lighthouse - the Portland Head Light - or want to explore the coast and the beautiful colors of fall, we recommend that you rent a car.

 

 

 

 

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