Loan and lease servicing innovation
ServicingTech
2022
Agenda
September 8
6:00-9pm / Welcome to ServicingTech - Guests Welcome
CENTRAL PROVISIONS, 414 FORE STREETJoin us at Central Provisions, one of America's hottest restaurants, for cocktails and hearty appetizers to kick off ServicingTech 2022. Central Provisions is located in a split-level space of a historic, Federal-style brick building, a short walk from the hotel. Enter via Wharf Street, a charming, cobblestone alley, steps down from Fore Street. Guests are welcome.
September 9
7:30 - 9:00am / Breakfast*
*Hot breakfast options available from 7:30-9amAC HOTEL PORTLAND, WATERFRONTHARBOR COMMUNITY ROOM9:00am / ServicingTech 2022
AC HOTEL PORTLAND, WATERFRONTHARBOR COMMUNITY ROOMDigital transformation & self-service
Blind spots and challenges to digital transformation and self-service adoption.AFSA and ACI Pulse surveys
Staffing challenges inhibiting growth, technology priorities and customer expectations: Are we meeting customers where they are?Customer service gaps, UDAAP & CFPB
How long wait times, high friction processes, and broken digital journeys may have unintended consequences.Common servicing challenges across consumer/auto finance companies
Solving loan/lease servicing challenges against the backdrop of competing tech priorities, limited funding, build versus buy, regulatory drivers, and dependence on core systems to drive innovation.12:00 - 1pm / Lunch
AC HOTEL PORTLAND, AC KITCHENPayments innovation to increase dollars collected
Meeting customers where they are during the lifecycle of the loan.ServicingTech landscape
Core bolt-ons versus core conversion, login/payment portals versus servicing automation, and omni channel and channel-less customer communications.Servicing as a revenue channel
Probability of converting existing customers to new products is 60-70% versus 5-20% for existing customers. How personalized offers in the servicing experience can drive new revenue.4:30pm / Maine Lobster Bake - Guests Welcome
ISLAND LOBSTER COMPANY, 20 ISLAND AVENUE, PEAKS ISLANDVIA CASCO BAY LINES FERRY TERMINALTogether, we'll take the 4:30pm Casco Bay Ferry from Portland, across Casco Bay, to Peaks Island to enjoy a traditional Maine Lobster Bake. We'll distribute Ferry tickets in advance. Dress casually, and bring a light jacket for the return ferry ride.
For any questions while you're in Portland, text or call 207-590-6100.
Getting to Portland, Maine
Fly in to PWM or BOS
Portland International Airport or Boston Logan International
Many carriers fly direct to Portland which is 15 minutes from the hotel. You may opt to fly into Boston Logan which is 1 hour and 45 minutes from Portland. There are plenty of sights to see on the drive. Plan to arrive in time for the Welcome Dinner at 7pm on Sept. 8.
Lodging
AC Hotel Portland Waterfront
158 Fore St, Portland, ME 04101 (207) 747-1640
This waterfront hotel in Portland, ME resides on Fore Street, on the site of The Grand Trunk Station – the only Portland hotel with unobstructed views of Casco Bay. Convenient and central, this waterfront hotel is two blocks from the Old Port District (shopping, restaurants, and outdoor activities) and a short walk to Casco Bay Ferry Lines, The Victorian Mansion, East End Beach, and 70 miles of Portland Trails.
Ground Transportation
Rent a car to see the sights
If you fly into PWM, the hotel provides a shuttle service or you can take a taxi, Uber or Lyft. If you fly into BOS, we recommend that you rent a car at the airport. In any case, if you plan to see the sights in the Portland area like our iconic lighthouse - the Portland Head Light - or want to explore the coast and the beautiful colors of fall, we recommend that you rent a car.